Return Policy

Return and Refund Policy

At Kazamezza, we are committed to providing high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Period

• General Products: You have 14 days to return an item from the date you received it (consistent with Egyptian Consumer Protection Law).

• Furniture & Bean Bags: Since our products are often made-to-order, you have 72 hours after placing your order to cancel or make changes (color, dimensions, or style) for a full refund.

2. Conditions for Returns

To be eligible for a return, please ensure that:

• The product is in its original packaging.

• The product has not been used or damaged by misuse.

• The original stamped invoice is attached.

• Note: Furniture and custom-made items are eligible for replacement or return exclusively in the case of manufacturing defects.

3. Damaged or Faulty Items

If you receive a defective or damaged product, please notify us immediately at info@kazamezza.com.

• Kazamezza will cover 100% of the return shipping costs for any product that has a manufacturing defect or was sent incorrectly.

4. Cancellation & Fees

• Cancellations made within 72 hours of ordering furniture/bean bags receive a 100% full refund.

• For cancellations after the production process has started (after 7 days), please contact our customer service to discuss the possibility of a partial refund based on the production stage.

5. Refund Process

Once we receive your item and inspect it, we will notify you of the status of your refund.

• If approved, the refund will be initiated to your original method of payment (Credit Card, Bank Transfer, or Wallet) within 7-10 business days.

6. Return Address

All returns should be sent to our facility at: Address: 11 Mohamed El-Nady St., off Makram Ebeid, Nasr City, Cairo, Egypt. Email: info@kazamezza.com Phone: +201099982462